Shipping and Returns

Shipping

We usually ship orders within 5 working days.

We can ship to any destination worldwide from our EU based warehouse. We offer free shipping for orders inside continental EU. For any other destination, including the UK, please drop us an email to get a quote.

If we have resellers in your area, we will redirect you to one of them.

IMPORTANT NOTE

IN CASE THE GOODS ARE DELIVERED IN A DAMAGED PACKAGING, PLEASE IMMEDIATELY CHECK IF THE PRODUCTS THEMSELVES ARE DAMAGED OR NOT, AND IF THEY ARE DAMAGED YOU MUST NOTIFY IT ON THE DELIVERY NOTE.

In the unlikely event that you have received a damaged product, you must inform us within 48 hours of delivery.

Returns

We accept customers to return their purchase for a full refund as long as the refund request is made by email at CONTACT@GONG.CO.UK within 14 days of the date of delivery. 

WE WILL CONFIRM BY RETURN EMAIL THE EXACT ADDRESS WHERE THE PRODUCT NEEDS TO BE RETURNED.

Goods must be returned to us in their original condition and packaging.

Please note that shipping costs for returned products are to be borne by the customer.

We strongly recommend the use of registered post as well as insurance to cover potential transport damage, as damaged goods will not be refunded.

The refund will be processed once the goods have been returned to us and accepted.